Privacy Policy
1. Who is responsible for your data
Rowpex Ltd (Company No. [pending registration], registered office: [registered office address]) is the data controller for personal data processed on the Rowpex platform. We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Contact: contact@rowpex.com.
2. What we collect and why
| Data | Purpose | Legal basis |
|---|---|---|
| Account details (email, display name, date of birth / age confirmation) | Account creation, age eligibility (18+), login and security | Contract; legal obligation |
| Payment and subscription records (processed by Stripe — we do not store full card numbers) | Billing, refunds, fraud prevention | Contract; legitimate interests; legal obligation |
| Content you post and community activity | Providing the service, moderation, enforcing content standards | Contract; legitimate interests |
| Approximate location (IP-derived country) | Applying geographic feature restrictions and legal compliance | Legitimate interests; legal obligation |
| Device and usage data (logs, security signals) | Security, abuse and fraud prevention, service improvement | Legitimate interests |
3. Who we share data with
- Service providers acting on our instructions — payment processing (Stripe), cloud hosting and infrastructure, email delivery and analytics — under data-processing agreements.
- Authorities where we are legally required to do so.
- We do not sell personal data, and we do not share it with advertisers for targeting.
4. International transfers
Some providers process data outside the UK. Where they do, transfers are protected by UK-approved safeguards such as adequacy regulations or the UK International Data Transfer Agreement / Addendum.
5. How long we keep data
Account data is kept while your account is active and deleted or anonymised within a reasonable period after account closure, except where longer retention is required (for example, financial records kept for up to 6 years under UK tax law, or records needed to handle disputes and enforce sanctions).
6. Your rights
You have the right to access, correct, delete or port your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any right, email contact@rowpex.com. You can also complain to the UK Information Commissioner's Office (ico.org.uk).
7. Cookies
The platform uses strictly-necessary cookies for login sessions and security, and limited analytics cookies to understand aggregate usage. This corporate website itself sets no advertising or tracking cookies.
8. Children
The Service is not intended for anyone under 18. We do not knowingly collect data from minors; accounts found to belong to minors are closed and associated data deleted.
9. Changes
We will post any material changes to this policy on this page and, where appropriate, notify account holders directly.